Features of our Cloud Telephony system
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Call Management Features

Inbound calls

You can receive incoming call on these numbers. You can publish these numbers on your card and when client calls you the call will be routed to you.

Outbound calls

You can make outbound calls from these numbers. This can be done using your softphone or hardware IP phone.

Call logs

System keeps the record of calls. So in case you need to investigate the call details, then it is available via web self service portal.

Shared telephone number

You can take a single telephone number and share it among all your employees. This number then becomes your corporate identity.

Individual numbers (DID)

If you wish, you can have individual DID’s for every employee at an extra cost.

Call hold

While the call is ongoing it can be put on hold mode, especially when the caller or receiver wants to verify something.

Unlimited concurrent calls

You can have unlimited concurrent call simultaneously coming in or being made out of your account.

Cheap International Calls

International call starts at local rates for most of the destination. The rate for most of the countries is below 3 Cents per minute.

Receive calls internationally

If using a softphone, you can receive an incoming call on your Singapore number even if you are abroad.

PBX Features

Setting up of business hours

If the call is received outside business hours, a message will play that the office is closed.

Extension based call routing

On an incoming call, the caller can dial an extension and the call will be routed to the right person.

Department based call routing

System plays a message, Dial 1 for sales 2 for finance. Caller then dials the right number to reach to somebody in that department.

Specify max call duration

Example if set to 30 minutes then call is terminated after 30 minutes. This is good to ensure that calls do not last too long.

Simultaneous ring

If using departmental routing, you can have simultaneous ring. In that case the call will be routed to all people in that group and their phone will ring at same time.

Busy redirection to voicemail

If the caller is busy on another call the call will be redirected to the voicemail.

Call Transfer

If required you can transfer an ongoing call to another extension.

Caller id

All incoming call will display the caller id so long as the caller has not barred this.

Do not disturb

A user can set his status to “Do not Disturb” in that case calls can not be routed to him.

HD quality calls

All calls use High definition voice. This is clearer than normal telephone calls.

Within company intercom

You can call another extension within the company and it is free of any charges.

Numbers and Softphones

6*/3* series telephone numbers

We offer DID numbers from both batches. However do note 6* numbers are available only to people and businesses in Singapore.

International numbers

You can add additional international numbers to your pack. Currently we offer numbers in USA, Canada and UK.

Softphone for Windows & Mac

We provide softphone app for both Windows and Mac. This way you can install it on your laptop or PC.

Softphone for android and iOS

We provide softphone app for both Android and iOS. Install it on your phone to connect from anywhere in the world.

Off market desk phones

If your job is primarily from a single location, we can provide you IP deskphone at extra cost. These have best voice quality.

Instant conference

It is possible to enter into instant conference by adding a person or two in the ongoing call.

Call Recording

Optionally do one off call recording in the softphone.

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Trusted

Our trusted
Clients

SIPTEL specializes in providing VOIP services in Singapore. While most of our clients are from Singapore, we also serve businesses from diverse locations having business connections to Singapore. We have served clients primarily from these countries.

  • Singapore

    Singapore

  • Malaysia

  • India

  • Japan

  • UK

  • USA